Your satisfaction is always our top priority and we handle each query on an individual basis in order to achieve this.
We hope that you will love everything you buy from our online store. However if this is not the case, we will refund any items you are unhappy with when you return them to us in their original condition and within 7 days of receiving them.
Please note that for hygiene reasons hosiery and jewellery for pierced ears are non-refundable.
We take great care with each individual item we post to you, so we kindly ask you to do the same when trying on clothes or when returning them back to us.
Just in case you might need to return anything, please follow these two simple guidelines:
- Do not remove any tags or labels until you are sure that you are happy with your purchase.
- Do remove any make-up or tanning product before trying on your purchases and avoid wearing perfume, scent or any jewellery.
If we consider any returned items to have been used, worn or washed or if tags and labels have been removed, we may reject the return and not issue a refund. In that case the items will be returned to the original delivery address.
The cost of returning items to us is your responsibility except where items are faulty or you are in receipt of an incorrect order. In these circumstances we will be more than happy to refund postage costs up to a maximum of the original postage price paid on that order.
You should obtain and keep proof of postage as returned items remain your responsibility until they are received by us.
Items should be returned via an insured and tracked service. Please make a note of all tracking numbers and ensure that all packaging is secure as we are not responsible for any damage incurred in transit.
How do I return unwanted items?
If you decide that you do not want an item, we will refund your purchase provided that it's returned to us within 7 days of receipt, is in its original condition and packaging and is unworn, unwashed and with all labels intact.
- Re-pack your items in their original packaging.
- All items being returned should be sent with the original receipt and our completed returns form stating the reason for the return. (Download this form here)
- Please include your order number with your return. Failure to do this could result in us being unable to locate your item on the system and process a refund.
All refunds will be processed in accordance with our returns policy. We will send you an email letting you know we have received and processed your return.
After you have received this email, please allow 7 - 10 business days for the refund to be credited to your account.
If you are returning an item because it is unwanted delivery charges are non-refundable.
If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.
Please return to:
How do I return faulty items?
All items are individually quality checked before despatch. If, however, you receive any item that is defective in any way, please return it immediately and we will refund you the purchase price.
Faulty items are checked on receipt and validated.
Once you have contacted us, please follow normal returns policy instructions to return the items.
Please use and include with the product being returned, all original boxes, instructions/documents, tags, labels and wrappings.
How long will it take to process my refund?
We will refund you within 7-10 business days following our email to you notifying you of the refund approval. Please note that this is providing that the items are returned to us within the 7 days.
In the event that we do not receive your returned goods, we will ask you to provide your proof of postage receipt. We reserve the right to refuse a refund if you are unable to provide adequate proof of postage.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Unfortunately we are currently unable to process exchanges. If you would like to return any item, please follow the guidelines outlined above and we will happily issue a refund so you can order an alternative.